Shuja's CV
Shuja Mohd
IT SUPPORT ENGINEER | SYSTEM ADMINISTRATION | CLOUD SUPPORT | NETWORK
Profile summary
Reliable IT Support Engineer with 1 years of experience across 2 organizations, specializing in system administration and cloud support. Managed enterprise production environments, overseeing technical infrastructure and user access operations across Windows and Linux platforms. Certified in Microsoft Azure Fundamentals with practical experience in network troubleshooting and identity access management. Committed to maintaining operational efficiency and supporting technical infrastructure.
Career highlights
Enterprise Production Environment Support: Managed enterprise production environments, overseeing technical infrastructure and user access operations while coordinating issue escalation pathways across Windows and Linux platforms.
Cloud Administration and Training: Supported IT operations and cloud administration functions, completing foundational training in Linux administration, Microsoft Azure, IT Support, and Identity and Access Management.
Azure Fundamentals Certification: Obtained the Microsoft Certified Azure Fundamentals credential to build understanding of core cloud services and concepts through formal training.
Key skills
Professional experience
Managed technical infrastructure operations, overseeing enterprise production environments and coordinating issue escalation pathways across Windows and Linux platforms.
- Troubleshot network connectivity and basic TCP/IP, LAN/WAN, DNS, and related infrastructure issues to maintain system availability.
- Supported user access, authentication, authorization, and Identity and Access Management activities.
- Identified technical incidents, performed initial troubleshooting, documented issues, and escalated complex problems to relevant teams.
- Provided IT support in an enterprise production environment, resolving system, application, hardware, and connectivity issues.
Supported IT operations and cloud administration functions within the organization. Completed foundational training across Linux administration, Microsoft Azure, IT Support, and Identity and Access Management.
- Completed Microsoft Azure Fundamentals training to build understanding of core cloud services and concepts.
- Practiced Linux system commands, troubleshooting procedures, and basic administration tasks during technical training.
- Studied IT Support fundamentals alongside introductory concepts for Azure Administrator management.
Projects
Developed a smart agriculture application using Convolutional Neural Networks (CNN) for real-time weed identification. Focused on automated weed detection to support crop yield improvement, reduced herbicide usage, and sustainable farming.
Designed an AI-powered tutoring system adapting to individual learning pace and performance. Included personalized guidance, intelligent recommendations, and analytics concepts.
Education
Electronics and Computer Engineering
MPC | 89.6%
69.6%
Gorkey Public School, Khammam, Telangana | SSC | 2018–2019 | 69.6%
Certifications
Languages
English · Professional
Urdu · Professional
Hindi · Professional
Telugu · Professional